Returns And Refunds Policy  

At Alpinemode, operated by Technoprism Solutions Private Limited, we are dedicated to providing a smooth and worry-free shopping experience. In this document, “we,” “us,” and “our” refer to Technoprism Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our platform, you agree to the return and refund procedures described below.  

Return Eligibility  

• Items must be unused, unwashed, and returned in their original condition, including all tags, labels, and packaging.    
  
   
• Ensure that all tags, labels, and packaging are returned exactly as received.    
  
   
• Products that have been worn, washed, or altered in any way are not eligible for returns.    
  
   
• Return requests must be submitted within 48 hours of delivery by contacting our customer support team.    
  
   
• Items failing to meet these requirements will not be accepted for return.  

How to Initiate a Return  

• Submit a Request: Email your return request along with your Order ID and reason for return to:   
  
  technoprismsolutionspvtltd@gmail.com / technoprismsolutionsauthorizes@gmail.com.    
  
   
• Provide Supporting Images: For damaged, defective, or incorrect items, attach clear photos to facilitate faster processing.    
  
   
• Follow Return Instructions: Once approved, we will send detailed instructions on how to complete the return.    
  
   
• Note: We reserve the right to decline returns that do not comply with these guidelines.  

Refund Process & Timeline  

• Returned items are inspected to ensure they meet our return criteria.    
  
   
• You will be notified if your refund is approved or declined.    
  
   
• Approved refunds are processed and credited to your original payment method within 5–7 business days.    
  
   
• A confirmation email will be sent once the refund is completed.  

Partial Refunds  

• If a returned product partially meets the return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.  

Damaged, Defective, or Incorrect Items  

• If you receive a faulty, damaged, or incorrect product, submit a return request within 48 hours of delivery.    
  
   
• Include clear photos or videos of the issue and send them to:    
  
  technoprismsolutionspvtltd@gmail.com / technoprismsolutionsauthorizes@gmail.com  

Assistance  

• For any questions or support regarding returns or refunds, please contact our customer support team at:    
  
  technoprismsolutionspvtltd@gmail.com / technoprismsolutionsauthorizes@gmail.com  

We value your trust and thank you for choosing Alpinemode. We remain committed to providing an exceptional shopping experience for apparel and accessories.